Technical Support

Our technical support team is eager to assist you with using Sorenson products. Please provide some details about the problems you are experiencing and your information will be sent to our product experts. You will typically hear back from us by the next business day or sooner. More details will assist us in rapid issue resolution.

Name:

Institution:

Email:

Phone:

If you are having problems with SBI products, please describe what product you need assistance with:

Lot Number: -

A lot number consists of a number/letter sequence like 42252-T22789. The part listed in bold red is required. Please note the hyphen between the form fields. Everything to the right of the hyphen is required. INCLUDE BOTH THE LETTER AND THE FIVE NUMBERS IN THE SECOND FIELD.

Please describe your question or the problem you are encountering:

Please describe the equipment you are using with our product(s):

Please describe the techniques, protocols, and/or procedures:

Enter the code: